The protection of personal (identifiable) information (“personal data”) of users (or any individual concerned by the data processing – “data subjects”) of the website(s) is very important to Lenzing AG (“Lenzing”, “us”, “we”). If Lenzing processes data during the use of the website(s), this is done solely on basis of the relevant statutory data protection regulations, in particular the European General Data Protection Regulation (GDPR) and the Austrian Data Protection Act.

When you voluntarily visit www.tencel.com, certain data is automatically collected and processed to provide the website services, its functionality and security. The data is stored for a maximum of seven days and includes:

- Your IP-address or device-ID from where you reach out to our server

- The type of browser and device including some technical details for better functionality / user experience

- The date and time of your visit

- Your activity on the website (e.g. pages viewed, amount of data loaded/files downloaded)

This data is processed by our infrastructure partners:

- CDN-Provider: for content delivery, website performance improvement and protection

- Webhoster: for securely hosting the website

- Utility provider: for providing basic services, like content or consent management

- SEO-Partner: for search-engine-optimization, website analytics and reporting

All of our infrastructure partners have been contractually bound by Data Processing Agreements ensuring the secure processing on our behalf and our instruction. For those processors located in the USA, we systematically persist that they have been settled with complementary Standard Contractual Clauses with them and ensured they are acting as registered participants of the EU-US-Data Protection Framework.

This website uses GA4, a web analytics service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are small text files stored on the user's computer which allow the use of the website to be analyzed. Information about the use of this website generated by the cookie is generally transferred to a Google server in the USA and stored there. Google will use this information on behalf of the operator of this website to evaluate how the website is used, compile reports about activities on the website and to provide services associated with the use of the website and the internet to the website operator. The IP address transferred by Google Analytics from the user's browser will not be combined with other data from Google. However, cookies are not activated by the website unless and until the user of the website has expressly stated his or her consent by accepting the text in the cookie banner. Additionally, and after consent has been provided, any cookies stored may be prevented by adjusting the settings in their browser software; however, we would point out that this may prevent all the functions of this website from being used to their full extent. Furthermore, users can disable the collection and transmission of data (including their IP address) generated by the cookie and relating to their use of the website to Google, and the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. This website has been expanded with the function gat.anonymizeIp(); to ensure that IP addresses are recorded in an anonymized form (so-called IP masking) only.

Other cookies may also be used on the Lenzing website(s) which are stored by the browser on the user's computer. These cookies are used solely for the purpose of ensuring that the various functions of the website(s) can be used optimally by the user. These cookies are in principle deleted as soon as the user closes the browser. Some of the Lenzing websites offer users the option of using functions individually (e.g. the function of the “Personal Edition” website(s)). In order to store the user's individual preferences on the website(s), the cookies required for this remain until they expire or are deleted manually. The use of cookies can also be completely deactivated in the settings of the respective browser software. In this case, there is the possibility that not all of the functions of the website(s) can be used to their full extent.

The Lenzing website(s) may contain links to other websites, which are not operated by Lenzing, such as social networks, including “Facebook”, “Google Plus”, “Twitter”, “LinkedIn”, “Xing”, “Google+”, “Instagram”, “Pinterest”, “WeChat”, “YouTube”, “Vimeo”, “Snapchat”, “Slideshare” and “WhatsApp”. Lenzing has no influence on the collection of data by the respective operators of the social networks. Information on the extent and use of the data collected can be found in the data policies of the relevant social networks.

Lenzing will review this Data Policy on a regular basis. It may be necessary from time to time to make amendments to this Data Policy. The latest version of this Data Policy will be published on the Lenzing website(s). Lenzing complies with all data protection measures imposed by law to their full extent.

Data subjects have the right to access their personal data processed by Lenzing, to have the data rectified, erased and exported to other data controllers as well as to object to and to restrict the processing of their personal data. If the data processing is based on consent, they also have the right to withdraw the consent with effect for the future. Data subjects can assert their aforementioned personal rights at any time at [email protected].

If you believe that Lenzing, despite our obligation to process your data lawfully, has violated your right by legitimate processing of your data or has processed it contrary to expectations, please contact us at [email protected] so that we can rectify the situation. However, you also have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische